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Privacy Policy

Version 2018-05

This Data Privacy Statement regulates the handling of the personal data of customers, registered users, interested parties and non-registered visitors of the websites of BENEO.

Collection and processing of personal data
When you visit our web site, our servers routinely store various access data in an electronic “log file”. These data include the IP address from which you are accessing our site, the web page from which you are visiting us plus the date and duration of your visit. The data are used exclusively for statistical purposes and under no circumstances are any forwarded to third parties. This enables us to continuously improve our web site and to enhance its attractiveness, usefulness and content.
The controller of the data file within the meaning of data protection law is BENEO GmbH, Maximilianstraße 10, 68165 Mannheim, Germany (hereafter: BENEO).

Basic principles
BENEO commits to protecting the private sphere of the visitors and users of the BENEO websites and to use their personal data exclusively according to relevant data protection law and this Data Privacy Statement.

The employees of BENEO shall be routinely obligated to maintaining data secrecy. The basis for this is found under the respective applicable statutory provisions such as the EU Data Protection Regulation (GDPR).

Collection and transmission of personal data within BENEO group
Your personal data collected via this website or by any other means will not be transmitted to any third parties other than the following legal entities of the BENEO group:

BENEO GmbH, Germany
BENEO Asia Pacific Pte. Ltd, Singapore
BENEO Inc., USA
BENEO India Private Ltd., India
BENEO Latinoamerica Ltda., Brazil
BENEO-Orafti S.A., Belgium
BENEO-Palatinit GmbH, Germany
BENEO-Remy N.V., Belgium
Orafti Chile S.A, Chile

Use and divulgence of personal data and limitation of use
We only collect and save personal data that you have voluntarily provided; for example, data that are submitted if you send us a message via a contact form, if you register for a download, if you participate in a survey, a contest or apply for a position. These data are used exclusively for the purpose identified and described.

Furthermore, personal data are only divulged to government institutions and authorities within the limits of mandatory regulations. Our employees and agencies are duty bound by us to respect the confidentiality of the data and strictly adhere to the stipulations of the European Data Protection Acts.

Privacy policy for Server Logfiles
For technical reasons, data is collected on our webservers. This data is transmitted from the internet browser to our web server. The data is stored in server log files. The following data is stored there:

  • type and version of the browser used
  • operating system (User agent)
  • websites that linked to our site (referrer URL)
  • websites that have been visited
  • date and time of your visit
  • your Internet Protocol (IP) address
  • Status codes
  • date and time of your visit
  • amount of data
  • user of htaccess
  • your Internet Protocol (IP) address.

This data is anonymized and stored separately from any other personal information, thereby making it impossible to connect it to any particular person. The data is used for statistical purposes and for technical maintenance or incident management in order to improve the quality of our website and of our services. The data is deleted after 60 days.

Privacy policy for using of Cookies
Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service). We use the following different types of cookies:

Cookie Type Purpose
Strictly Necessary/ Technical These Cookies are necessary to allow us to operate our Sites so you may access them as you have requested. These Cookies, for example, let us recognize that you have created an account and have logged into that account to access Site content. They also include Cookies that enable us to remember your previous actions within the same browsing session and secure our Sites.
Analytical/ Performance These Cookies are used by us or third-party service providers to analyze how the Sites are used and how they are performing. For example, these Cookies track what pages are most frequently visited, and from what locations our visitors come from. If you subscribe to a newsletter or otherwise register with the Sites, these Cookies may be correlated to you. These Cookies include, for example, Google Analytics cookies.
Functionality These Cookies let us operate the Sites in accordance with the choices you make. These Cookies permit us to “remember” you in-between visits. For instance, we will recognize your user name and remember how you customized the Sites and services, for example by adjusting text size, fonts, languages and other parts of web pages that are alterable, and provide you with the same customizations during future visits.
Third-Party Advertising These Cookies collect information about your activities on these and other sites to provide you targeted advertising. We may also allow our third-party service providers to use Cookies on the Sites for the same purposes identified above, including collecting information about your online activities over time and across different websites. The third-party service providers that generate these Cookies, such as Adobe, Google, LinkedIn, and Facebook, have their own privacy policies, and may use their Cookies to target advertising to you on other websites, based on your visit to our Sites.

Privacy policy for using Google Analytics and Tag Manager
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, the information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. The Google Analytics opt out add-on is designed to be compatible with Chrome, Internet Explorer 8-11, Safari, Firefox and Opera. For Internet Explorer, third-party cookies must be enabled.

This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

Privacy policy for using Google Maps
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR. Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

Privacy policy for using Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link https://www.hotjar.com/opt-out.

Usage of Shariff to protect the users privacy
Social media plugins can be used to log activities at the plugin service providers, even if no button is clicked. To prevent plugins from sending this information, this website uses Shariff. Only if a user interactively clicks on such a social media plugin button, data is transferred to this service provider. If the button is not clicked, no transfer of data will be done.

Privacy policy for using Facebook
On this website, the controller has integrated components of the enterprise Facebook. The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this Internet website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-site of our Internet page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the “Like” button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.

Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our website is made.

The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. In addition, different configuration options are made available to allow the elimination of data transmission to Facebook. These applications may be used by the data subject to eliminate a data transmission to Facebook.

Privacy policy for using LinkedIn
The controller has integrated components of the LinkedIn Corporation on this website. The operating company of LinkedIn is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, UNITED STATES. For privacy matters outside of the UNITED STATES LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a LinkedIn component (LinkedIn plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding LinkedIn component of LinkedIn. Further information about the LinkedIn plug-in may be accessed under https://developer.linkedin.com/plugins. During the course of this technical procedure, LinkedIn gains knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on LinkedIn, LinkedIn detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the LinkedIn component and associated with the respective LinkedIn account of the data subject. If the data subject clicks on one of the LinkedIn buttons integrated on our website, then LinkedIn assigns this information to the personal LinkedIn user account of the data subject and stores the personal data.

LinkedIn receives information via the LinkedIn component that the data subject has visited our website, provided that the data subject is logged in at LinkedIn at the time of the call-up to our website. This occurs regardless of whether the person clicks on the LinkedIn button or not. If such a transmission of information to LinkedIn is not desirable for the data subject, then he or she may prevent this by logging off from their LinkedIn account before a call-up to our website is made.

LinkedIn provides under https://www.linkedin.com/psettings/guest-controls the possibility to unsubscribe from e-mail messages, SMS messages and targeted ads, as well as the ability to manage ad settings. LinkedIn also uses affiliates such as Eire, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua, and Lotame. The setting of such cookies may be denied under https://www.linkedin.com/legal/cookie-policy. The applicable privacy policy for LinkedIn is available under https://www.linkedin.com/legal/privacy-policy. The LinkedIn Cookie Policy is available under https://www.linkedin.com/legal/cookie-policy.

Privacy policy for using of Twitter
On this website, the controller has integrated components of Twitter. The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Twitter component (Twitter button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Twitter component of Twitter. Further information about the Twitter buttons is available under https://about.twitter.com/de/resources/buttons. During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by the data subject. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.

If the data subject is logged in at the same time on Twitter, Twitter detects with every call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Twitter component and associated with the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, then Twitter assigns this information to the personal Twitter user account of the data subject and stores the personal data.

Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.

The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.

Privacy policy for using YouTube
On our website we use components (videos) of YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company belonging to Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA. On this website, we use the “ – enhanced data protection mode – ” option provided by YouTube.

When you display a page that has an embedded video, a connection will be made to the YouTube server and the content will appear on the website via a communication to your browser. According to the information provided by YouTube, in “ – enhanced data protection mode -”, data is only transferred to the YouTube server, in particular which of our websites you have visited, if you watch the video. If you are logged onto YouTube at the same time, this information will be matched to your YouTube member account. You can prevent this from happening by logging out of your member account before visiting our website. Further information about data protection by YouTube is provided by Google under the following link: https://www.google.de/intl/de/policies/privacy/

Privacy policy for AddThis
This website uses AddThis, a provider of social plugins services and web analytics services provided by Add This, Inc. (“AddThis”). AddThis is a service of Clearspring Technologies Inc., 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA.

AddThis uses cookies to allow you to share content via social media. When you use tools to share content on our website AddThis also collects data about what is being shared, when, and how. The information generated by the cookie about your use of this website (including your IP address) is transmitted to an AddThis server and stored there.

AddThis will use this information to evaluate your use of the website and compile reports on website activity for website operators and provide other website activity and internet services. AddThis may transfer this information to third parties, if required by law or if third parties process the information on behalf of AddThis. AddThis may also use non-personally identifiable information about your website visits for the purpose of serving you with targeted advertising. You can prevent to set the AddThis cookie if you download and install the following Opt-Out-Cookie: http://www.addthis.com/privacy/opt-out.

Revoking consent, objection against advertising, market or opinion research
To the extent that the use of personal data is based on the user’s consent, this consent can be revoked at any time, effective prospectively. This can take place by sending an e-mail to . Revoking the consent can result in the services no longer being available or the use relationship on BENEO being terminated. BENEO reserves the right to also rely on a statutory basis for data protection law procedures.

Furthermore, the user can at all times object to the use of his data for advertising, market or opinion research purposes—most simply by sending an e-mail to . BENEO shall point out this option of objecting to the user upon each use or shall make available a simple option for unsubscribing (e.g. as a link).

Information, correction, blocking or deleting
The user may view, process and if applicable, delete data and settings in the account. The affected party has a right to information concerning his stored data, free of charge, as well as a right to correction, blocking or deletion of this data if necessary.

Point of contact for data protection
For questions on the collection, processing or use of personal data, for information or for corrections, blocking or deletion of data and revoking consents previously granted, the affected party should contact via email

BENEO Group Data Protection Officer, BENEO GmbH, Maximilianstraße 10, 68165 Mannheim, Germany, .

Changes to this Privacy Policy
We may occasionally amend this Privacy Policy. The effective date of the most recent Privacy Policy is noted at the top of this Privacy Policy. We encourage you to periodically review the Privacy Policy to be informed of how we are committed to protecting your information. If we make any material changes in the way we collect, use, and/or share the personal information that you have voluntarily provided, we will post notice of the changes in this Privacy Policy.

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